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I had the same issue. I purposefully hit the button to disable the automatic renewal and the pop-up stated that my Premium Membership will end on Feb 28th 2013 - this is exactly what I wanted; but then it actually cancelled my premium membership immediately. I also have a message into support so I hope it will be corrected shortly but someone should either change what the button says will happen or fix the functionality.

Yun-Seong 16957 cr points Send Message: 18 / M / Canada ✈ Offline	Permalink Reply Quote Posted 9/27/12, edited 9/27/12 Hello CR, recently I have already paid for the Premium Membership for 12 months but the problem is that by accident, I inevertly cancelled my Premium Membership and it appears that I have to pay the 60 bucks again. Is there a way to fix this? It said it would expire the 30 Mars 2013. You can check my billing.
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Yun-Seong 16957 cr points Send Message: 18 / M / Canada ✈ Offline	Permalink Reply Quote Posted 9/27/12 Sent a message to The Customer Service.
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Customer Support starry 20362 cr points Send Message: 21 / F / Canadaland (Asia... Offline	Permalink Reply Quote Posted 9/27/12 Yun-Seong wrote: Sent a message to The Customer Service. Hi, please email support: http://www.crunchyroll.com/help?topic=contact Also, note that it's only 7am for them so wait for about a few hours and they will get back to you. Thank you for your patience!
	Report to Moderator I never want to arrive. I love the ride.
Yun-Seong 16957 cr points Send Message: 18 / M / Canada ✈ Offline	Permalink Reply Quote Posted 9/27/12 starry wrote: Yun-Seong wrote: Sent a message to The Customer Service. Hi, please email support: http://www.crunchyroll.com/help?topic=contact Also, note that it's only 7am for them so wait for about a few hours and they will get back to you. Thank you for your patience! Thanks. I have made 2 messages to them. And it is 10:00am GMT time zome.
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Site Moderator Serenity_07 257979 cr points Send Message: 24 / F / Heaven Offline	Permalink Reply Quote Posted 9/27/12 Hi, I'm sure someone will get back to you ASAP! Just be patient.
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Yun-Seong 16957 cr points Send Message: 18 / M / Canada ✈ Offline	Permalink Reply Quote Posted 9/27/12 Serenity_07 wrote: Hi, I'm sure someone will get back to you ASAP! Just be patient. Thanks for your support.
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Yun-Seong 16957 cr points Send Message: 18 / M / Canada ✈ Offline	Permalink Reply Quote Posted 9/27/12 2:27 PM 27/09/2012.
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Yun-Seong 16957 cr points Send Message: 18 / M / Canada ✈ Offline	Permalink Reply Quote Posted 9/27/12 Still no answer?
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beardfist 18684 cr points Send Message: 20 / M / Florida Online	Permalink Reply Quote Posted 9/27/12 Yun-Seong wrote: Still no answer? The trip to Atlanta for Anime Weekend might be keeping them busy at the moment, but I assure you that they will get back to you as soon as they can.
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Customer Support starry 20362 cr points Send Message: 21 / F / Canadaland (Asia... Offline	Permalink Reply Quote Posted 9/27/12 Yun-Seong wrote: Still no answer? There you go!
	Report to Moderator I never want to arrive. I love the ride.
Yun-Seong 16957 cr points Send Message: 18 / M / Canada ✈ Offline	Permalink Reply Quote Posted 9/27/12, edited 9/27/12 beardfist wrote: Yun-Seong wrote: Still no answer? The trip to Atlanta for Anime Weekend might be keeping them busy at the moment, but I assure you that they will get back to you as soon as they can. Ok thanks. Whats the estimated time will they get back?
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Customer Support starry 20362 cr points Send Message: 21 / F / Canadaland (Asia... Offline	Permalink Reply Quote Posted 9/27/12 Yun-Seong wrote: Ok thanks. Whats the estimated time will they get back? I asked Brady to fix it for you already. You should be able to see your membership now.
	Report to Moderator I never want to arrive. I love the ride.
Yun-Seong 16957 cr points Send Message: 18 / M / Canada ✈ Offline	Permalink Reply Quote Posted 9/27/12 starry wrote: Yun-Seong wrote: Ok thanks. Whats the estimated time will they get back? I asked Brady to fix it for you already. You should be able to see your membership now. Thanks Your the best mod ever. I wish I could +rep in this forum ;/
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insomnic 15012 cr points Send Message: 38 / M Offline	Permalink Reply Quote Posted 10/3/12 I had the same issue. I purposefully hit the button to disable the automatic renewal and the pop-up stated that my Premium Membership will end on Feb 28th 2013 - this is exactly what I wanted; but then it actually cancelled my premium membership immediately. I also have a message into support so I hope it will be corrected shortly but someone should either change what the button says will happen or fix the functionality.
	Report to Moderator

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